Bilingual Customer Service Representative (Hybrid)

JOB SUMMARY

The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence, completes the order fulfilment process and assists in closing out any action items from customer communications.

COMPANY'S MISSION AND VALUES

REPORTING STRUCTURE

The Bilingual Customer Service Representative is part of the Customer Service Team and reports to the Office Manager, Customer Support.  This position bear’s full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

• Receive direct correspondence from external customers and Belimo outside sales staff.  Provide timely responses and assist in closing out any action items from such communications.
• Same day data entry of customer purchase orders into the ERP system.  Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
• Expedite customer orders and follow up to ensure completion.
• Provide support of SAP ERP system to internal users regarding customer service issues.
• Generate customer service monthly metrics (e.g. SAP order entry & phone statistics) and reports to ensure customer satisfaction.
• Perform other duties to support Sales and marketing as needed (e.g. Trade show coordination, Canada customer newsletter content.)

REQUIREMENTS

• At least 2 years of direct customer service experience in a fast paced order environment is preferred.
• A background in supporting manufacturing processes or technical products is a plus.
• Minimum level of education is an Associate’s Degree or an applicable business program certification.
• Ability to interpret complex business documents including customer purchase orders.
• Ability to professionally communicate with customers both verbally and in writing in both English and French.
• Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
• Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel).
• Proficient typing skills with high level of accuracy.
• Experience with Microsoft Lync a plus.
• High degree of time management and organization required.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
• Must be Bilingual (English/French).