Technical Support Representative (Hybrid)
Danbury, CT, US, 06810
Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business.
JOB SUMMARY
The Technical Support Representative is the primary contact between Belimo and our customers regarding technical questions and application support.
COMPANY'S MISSION AND VALUES
REPORTING STRUCTURE
The Technical Support Representative is part of the Technical Support Team and reports to the Technical Support Manager. This position bear’s full responsibility for all agreed upon goals and objectives.
JOB RESPONSIBILITIES
- Support customers with technical questions regarding Belimo product. These can include: sizing, selection, troubleshooting, wiring, retro-fit solutions, and competitive cross references.
- Provide Technical Documentation to customers.
- Monitor and execute on information contained in the technical support communication mailboxes.
- Receive direct technical correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
- May need to process expedite requests (red orders or overnight shipments) on an as needed basis.
- Participate in the Belimo ACD (Automatic Call Distribution) phone queue.
REQUIREMENTS
- Associates Degree in a technical discipline or an applicable business program certification
- At least 2 years of experience supporting a technical product, preferable an electro-mechanical device.
- A background in supporting manufacturing processes or technical products is required.
- HVAC background considered a plus.
- Proficient typing skills with high level of accuracy.
- Ability to interpret complex business documents.
- Ability to professionally communicate with customers both verbally and in writing.
- Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
- High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).
- High degree of time management and organization required.
- Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
We offer competitive salary & an excellent benefits package including performance bonus & an outstanding 401K Plan. Belimo is an Equal Opportunity Employer.
Nearest Major Market: Bridgeport
Nearest Secondary Market: Danbury