Product Specialist (HVAC/Mechanical Engineering)

JOB SUMMARY

The Product Specialist’s role is to provide product support to customers and fields sales. This position maintains integrity and accuracy of product data. 

COMPANY'S MISSION AND VALUES

REPORTING STRUCTURE

The Product Specialist reports to a Manager, Product Management and bears full responsibility for agreed upon goals and objectives

JOB RESPONSIBILITIES

• Provide product support to customers and field sales organization by answering technical/application/customer specification questions within agreed-upon time frame.
• Maintain integrity and accuracy of product data and product documentation ensuring product fact book and product catalogues are up to date
• Provide coordination and support of product quality cases utilizing product knowledge and product application expertise.
• Coordinate and support product set up and product changes in SAP and PIM.
• Work closely with cross functional teams including Product Management, Sales, Logistics, planning, Production, Customization.
• Collect marketing information including: competitive benchmarks, trends, opportunities, and customer expectations.
• Work closely with Marketing to create or update product support literature and implement promotional strategies.
• Maintain an excellent perception of products in the marketplace (quality, innovation, and price).
• Ensure application excellence of all Belimo products.

REQUIREMENTS

• Bachelor’s degree in engineering or applicable technical field, or an equivalent combination of education and technical/professional experience.
• 1+ years of experience in product or marketing position
• HVAC or  related industry experience a plus
• Strong technical aptitude with ability to understand and master product applications
• Demonstrated initiative, persuasiveness, and creative problem solving skills.
• Excellent verbal and written communication, presentation, organization, and time-management skills.
• Proficient use of word processing, Excel, PowerPoint, and E-mail software
• Travel requirements of position is approximately 15%.