Order Entry Representative 1

JOB SUMMARY

The Order Entry Representative is responsible for completing the order fulfilment process.

COMPANY'S MISSION AND VALUES

REPORTING STRUCTURE

The Order Entry Representative is part of the Customer Service Team and reports to the Team Leader, Order Entry.  This position bears full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

• Same day data entry of customer purchase orders into the ERP system (SAP).  Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Order entry contact between customers, customer service, technical support, and product management.
• Support order status requests, limited processing of return material authorizations, credits/debits, and answering customer questions.
• Process expedite requests (red orders or overnight shipments).
• Monitor and execute on information contained in public communication mailboxes (e.g. eCommerce and Orders Mailboxes).
• Support a rotating schedule with O/E team to cover the Front Desk phones for breaks, lunches or as needed.

REQUIREMENTS

• High School Diploma.
• SAP experience preferred or other ERP system experience
• At least 1 year of experience in fast a paced order entry environment is preferred.
• A background in supporting manufacturing processes a plus.
• Ability to interpret complex business documents including customer purchase orders.
• Ability to professionally communicate with customers both verbally and in writing.
• Proficient use of personal computer and other supporting business equipment is a must.
• Proficient typing skills with high level of accuracy.
• High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).
• Experience with Microsoft Lync a plus.
• High degree of time management and organization required.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.