Operations Manager, Second Shift

JOB SUMMARY

We are seeking a highly motivated and experienced Operations Manager to oversee daily operations during the second shift. This position plays a key role in managing production activities, ensuring safety and quality standards are met, optimizing workforce productivity, and supporting continuous improvement efforts. The ideal candidate is a strong leader who thrives in a fast-paced environment and can foster a positive, high-performance culture.

COMPANY'S MISSION AND VALUES

REPORTING STRUCTURE

The Operations Manager, Second Shift reports directly to the Vice President, Logistics/ Customization Americas.

JOB RESPONSIBILITIES

• Oversee and manage all operational activities during the 2nd shift, including manufacturing, logistics, maintenance, and systems.
• Supervise and provide direction to supervisors, leads, and hourly employees.
• Ensure compliance with safety regulations and company policies; lead safety initiatives and drive a culture of safety.
• Monitor and improve operational efficiency, workflow, and employee performance.
• Collaborate with other shifts and departments to ensure seamless transitions and communication.
• Conduct daily shift meetings to communicate expectations, changes, and performance metrics.
• Address and resolve employee conflicts, disciplinary issues, and attendance concerns.
• Track key performance indicators (KPIs) and provide reports to senior management.
• Implement and support Lean, Six Sigma, or other continuous improvement methodologies.
• Ensure quality standards are upheld throughout the production process.
• Assist in training and onboarding of new team members on the shift.
• Participate in or lead root cause analyses and corrective actions related to operational challenges.

REQUIREMENTS

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or related field preferred (or equivalent experience).
• 3–5 years of operations, production, or warehouse management experience, preferably in a manufacturing, logistics, or distribution environment.
• Prior experience supervising 2nd or 3rd shift teams strongly preferred.
• Strong leadership, communication, and conflict resolution skills.
• Proven ability to motivate teams and improve operational performance.
• Proficient in Microsoft Office Suite and relevant ERP or WMS systems.
• Working knowledge of Lean Manufacturing, 5S, and/or Six Sigma principles a plus.
• Ability to work flexible hours as needed, including weekends or holidays.