Customer Service Representative 1
Danbury, CT, US, 06810
Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.
JOB SUMMARY
The Customer Service Representative 1 is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence and assists in closing out any action items from customer communications.
COMPANY'S MISSION AND VALUES
REPORTING STRUCTURE
The Customer Service Representative 1 is part of the Customer Service Team and reports to the Customer Service Manager. This position bears full responsibility for all agreed upon goals and objectives.
JOB RESPONSIBILITIES
- Receive direct correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
- Same day data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
- Provide same day order confirmations and clarify order discrepancies.
- Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
- Process & expedite requests (red orders or overnight shipments).
- Monitor and execute on information contained in the regional communication mailboxes (e.g. Northeast orders mailbox).
REQUIREMENTS
- Associates Degree in Business related field required.
- SAP experience preferred or other ERP experience.
- At least 3 years of direct customer service experience in a fast paced environment is preferred.
- Customer focus and adaptability to the business needs.
- Experience in customer call center for manufacturing environment a plus.
- Ability to interpret technical business documents including customer purchase orders.
- Must be able to professionally communicate with customers both verbally and in writing.
- Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel).
- Detail oriented.
- Experience with Microsoft Lync a plus.
- High degree of time management and organization required.
- Ability to multitask and prioritize.
- Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
Why employees choose Belimo?
- Health - Top of the line medical, dental and vision options for employees and their families
- Fantastic employee culture – Belimo employees bleed orange and truly live our company mantra “Together to the top!”
- Financials – On top of a competitive salary, employees at every level of the organization are eligible for an annual bonus and regular performance reviews. We also encourage all employees to participate in our employee stock plan, offering a 30% discount.
- Save for retirement – Belimo offers a competitive 6% company match on 401K contributions, which is immediately vested.
- Flexibility – Belimo offers a hybrid schedule for professional-office positions, allowing you more flexibility to spend time with your loved ones.
- Time Off – Belimo provides all employees vacation time, personal/sick time, and generous holiday offerings.
- Continuous Learning – Belimo pushes our employees to never stop learning. We offer tuition reimbursement for undergraduate and graduate courses.
- Diversity – Work with colleagues around the globe from Switzerland to Brazil to Shanghai.
- Professional Development – Belimo offers trainings throughout the year to further develop yourself personally and professionally, including a Trainee Program specifically geared towards recent graduates.
- Growth – Belimo is experiencing record growth! Many of our employees grow their careers with Belimo through internal advancement and choose to retire with us.
- Wellness – We offer all Danbury employees free access to our on-site fitness center effective their first day. We also offer a $300 annual incentive for meeting wellness-based goals.
- Give back – Belimo cares about local and global issues! We fundraise annually with an employer-match and coordinate paid volunteer days to support our local community.
- More Perks include quarterly employee-focused events, transparency with leadership, a newly constructed state-of-the-art facility which offers a full cafeteria, sit/stand desks, and all the free cappuccinos you can want!
Nearest Major Market: Bridgeport
Nearest Secondary Market: Danbury