Customer Service Representative 1 (Hybrid)

JOB SUMMARY

The Customer Service Representative 1 is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence and assists in closing out any action items from customer communications.

COMPANY'S MISSION AND VALUES

REPORTING STRUCTURE

The Customer Service Representative 1 is part of the Customer Service Team and reports to the Customer Service Manager. This position bears full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

• Receive direct correspondence via phone / email from external customers and Belimo internal and outside staff.  Provide timely responses and assist in closing out any action items from such communications.
• Support ERP activities and issues. Escalate difficult issues as needed.
• Same day conversion of customer purchase orders and quotations into Belimo’s ERP system (SAP).  Order receipt can come in the form of e-mail, or phone.
• Provide same day order confirmations and help clarify and support customer with order discrepancies.
• Supporting order status requests, quotes, basic e-commerce questions and answering general customer questions.
• Process expedites requests (red orders or overnight shipments).

REQUIREMENTS

• Associate’s Degree strongly preferred. In lieu of a completed Associates Degree, equivalent experience required.
• At least 3 years of direct customer service experience in a fast-paced order environment is preferred.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
• A successful candidate will be customer focused, detail oriented, able to multitask and prioritize while being adaptable to the business needs.
• High degree of time management and organization required. 
• Proficient typing skills with high level of accuracy.
• SAP experience preferred or other ERP experience.
• Experience in customer call center for manufacturing environment.
• Experience with Genesys Pure Cloud, and Dynamics (CRM) a plus.
• Proficient use of personal computer with high comfort level in using Microsoft Office Suite products (Outlook, Word, Excel).
• A background in supporting manufacturing processes or technical products is required.
• Ability to professionally communicate with internal and external customers both verbally and in written form. 
• Ability to interpret complex business documents including customer purchase orders.